Seek: answers from your data
Answers from your own policies and product documents, scored for confidence, with the source passages highlighted.
console › seek
Latin America & the Caribbean
on your infrastructure
Answers in Spanish, Portuguese or English from one knowledge base, running as a container in your cloud, your data center or air-gapped.
Customers in the region
Institutions across Latin America
A state bank in Uruguay, a pension administrator in Chile and a payments company in Mexico: on premises, across every support channel, and on public cloud.
Universal banking · State bank
A governed, on-premises assistant that answers employee questions about processes and policies.
- Verified process and policy answers for every employee
- No-code authoring, so the bank extends it without an IT queue
- On-premises, with guardrails and audit logging built in
- A foundation for extending the same service to retail customers
Employee productivity · On-prem
Pension fund administration
One answer engine behind every support channel.
- Covers IVR, WhatsApp, the website and internal platforms
- Consistent, policy-compliant answers from one verified knowledge base
- Routine inquiries answered before they reach the support team
- Guardrails enforce pension-sector rules on every reply
Support offload · Multi-channel
Fintech · Digital payments
A grounded virtual assistant for Mexico's first payments unicorn, wired into Salesforce.
- Real-time retrieval over product, fee and account-setup knowledge
- Salesforce integration for leads, second-line cases and identity checks
- Topic recognition, with guided suggestions when a question is vague
- Live on public cloud since 2022
Digital payments · Public cloud
Story 1 of 3: BROU (Banco República)
Also running NeuralSeek in the region
The platform
What your teams get with NeuralSeek
Each part works with the others, whichever model answers and wherever it runs.
mAIstro: AI agents
Build agents in a visual editor that read your core systems, draft documents and hand cases to your staff.
console › maistro › agent editor
Guardrails
Hundreds of guardrails built in. Customize each one to your rules, and test your own agents before customers use them.
console › neural config › guardrails
Governance
Answer scores, agent runs and every settings change on record, ready when your auditors or regulator ask.
console › governance › overview
Deployment
Start with our SaaS, run it in your cloud account in the region you choose, or install it in your own data center.
Regulated institutions
Built for regulated institutions
Banks, credit unions and public bodies ask where data lives, whether it crosses a border to reach a model, what examiners will see, and whether each answer traces to its source document. NeuralSeek answers all four through how it is deployed.
The same controls come with every deployment, including our SaaS.
Sovereignty
What stays in your country, and how your own model keys or an open model on your hardware keep the model call there too.
Data and AI sovereigntyAnswers, guardrails, audit, data location
Traceable answers, guardrails, a record of every answer and control over where data lives, with more detail for financial services and healthcare.
All solutions
Languages
Answers in the language of the question
Spanish, Portuguese and English answers come from the same verified knowledge base, so staff and members get the same answer in whichever language they ask.
Spanish, Portuguese, English and more
Supported languages include English, Spanish and Portuguese alongside French, German, Italian, Arabic, Korean, Chinese, Japanese and others. One knowledge base serves all of them.
Language detected automatically
NeuralSeek detects the language of each question and answers in it, with no setup per language. A Spanish question gets a Spanish answer, even from content written in English.
More languages with Match Input
Other languages are supported through the Match Input setting.
Deployment
Run it in your own cloud or data center
Run NeuralSeek on Kubernetes or OpenShift in your own cloud account or data center, and processing stays in your country. Our SaaS runs in Dallas, Frankfurt and Sydney.
The container runs in whichever region you deploy it to. Neither NeuralSeek nor its subprocessors use customer data to train models.
Our SaaS
Buy it through a cloud marketplace and start right away. Processing runs in Dallas, Frankfurt or Sydney.
Marketplace optionsYour own infrastructure or cloud account
The same platform as a container in your Kubernetes or OpenShift cluster, in the cloud region you choose, on-premises or air-gapped. Use your choice of model provider or an open model on your own hardware.
How deployment works
How we work
We come to you and build together
Most engagements start with a proof of value behind your firewall: one use case, on the infrastructure it will run on. Your consulting partner can run the engagement with us.
Phase 01
We come to you
We scope one use case with you: the content it answers from, the users it serves, the deployment and what success looks like.
Phase 02
We build together
A proof of value behind your firewall, built side by side with your team on the infrastructure it will run on.
Phase 03
You own it
The configuration, the knowledge base and the application are yours, under a license you hold.
Questions before a pilot
Short answers to what institutions in the region ask first.
Can processing stay in our country?
Yes. Run the NeuralSeek container on Kubernetes or OpenShift in your own cloud account, data center or air-gapped site. Retrieval, orchestration and the audit trail run there with it.
Does a question have to leave the country to reach a model?
Only if you choose a model hosted elsewhere. Everything else runs in your deployment. Use your own provider keys or an open model on your own hardware, and the model call stays in your environment too.
Our content is in English. Our members ask in Spanish.
One knowledge base serves both. NeuralSeek detects the language of the question and answers in it, with no second copy of the content. Portuguese works the same way.
Start building with NeuralSeek today.
Sign up online and start with a two-week trial, or talk to a NeuralSeek expert about running it in your own cloud.