Support
Something broke? Tell the people who built it.
Open a ticket for a technical issue or a bug in a NeuralSeek instance you are running. It goes to the support team with the severity you set, and a ticket reference comes back to you by email.
Open a ticket
Report a problem with your instance.
The more precisely you can describe what happened, the faster this moves: what you did, what you expected, and the error in full.
What happens next
It is filed at the severity you choose
Severity decides where the ticket is routed, so an instance that is down is not queued behind something cosmetic.
You get a ticket reference by email
The confirmation goes to the address you give. Quote the reference in any follow-up and the thread stays in one place.
An engineer picks it up
They reply by email, and may ask for logs, the exact request or the steps to reproduce it.