Staff first
Agents answer from your approved help content, and staff check the replies.
Media & Entertainment
media companies
Answer customers, players and staff in your app, on your site or in your contact center, from content you approve.
What we bring
Guarded support for players and subscribers
Start with your support staff, then open the same assistant to players. Guardrails check every message before the model sees it.
NeuralSeek
Then players
The same assistant goes public once your team trusts its answers.
Guarded replies
Prompt injection, profanity and personal data are caught before the model.
SaaS or your cloud
Run it as SaaS or in your own cloud account.
Use cases
What entertainment teams can build
Player and subscriber support
Account, billing and rules questions answered in your app or on your site. Common questions get the answer your team wrote; the rest are answered from your approved content.
Help for support staff
Contact-center staff get a cited answer while the caller waits, and new hires get up to speed with the same answers.
Rights and archive search
Staff ask in plain language across contracts, rights records and production notes, and get the passage that answers it, with the source.
Questions in other languages
Customers can ask in their own language. NeuralSeek translates the question to match the language of your content.
Guarded public replies
Prompt-injection protection and profanity guardrails check what goes out on a public channel, and personal data is masked before the model sees it.
Customer story
A lottery operator started inside its call center
A North American lottery and online gaming operator first gave the assistant to its call-center staff. A year later, it launched the same assistant to players on its website.
Support workload down 40 to 60 percent.
Agents
A support agent your staff can trust
Each step is one node. This agent checks a player's ticket, sorts it, scores the urgency, then escalates it or drafts a reply.
console › maistro › agent editor
Deployment
Run it on SaaS or in your own cloud
Start today on SaaS, or run it on infrastructure you control.
SaaS
Start today. Our SaaS processes data in Dallas, Frankfurt or Sydney.
Start nowYour cloud account
Run NeuralSeek in your own cloud account, in the region you choose.
Ask about deploymentYour data center
Install it on your own Kubernetes or OpenShift cluster, in your own data center.
Ask about deploymentFully air-gapped
Run it with no internet connection, with the same guardrails, masking and audit trail.
Ask about deployment
Governance
Governed, out of the box
By policies you control, from the first internal pilot to the public launch.
Per-tenant isolation
Separate keys per tenant. Your prompts, documents and outputs stay in your tenant and are never used to train models.
Encrypted in transit and at rest
TLS 1.2+ on all network traffic. Data at rest under AES-256. NeuralSeek integrates with your own key management service.
No training on your data
Your data stays yours. Neither NeuralSeek nor its subprocessors use your prompts, documents or logs to train models.
Questions from support and product teams
What support and product teams ask before a public launch.
Can we start with our own staff?
Yes. Give the assistant to your support team first, then publish the same one on your site or app. Guardrails and logs carry over.
Does it work with our current chatbot?
Yes. Connect NeuralSeek to the virtual agent you run today, or call it through the REST API from your own app.
How is it priced?
Our SaaS is consumption-based, so you pay for what you use. On your own infrastructure, the license is unlimited.
Start building with NeuralSeek today.
Sign up online and start with a two-week trial, or talk to a NeuralSeek expert about running it in your own cloud.